Frequently Asked Questions

How do I pay my bill?

Visit our Water page or go to https://h2ocustomers.com/pay-my-bill/ for more information regarding water bills. You can also contact the Operator's customer service line at (281) 353-9756.

How do I set up or cancel my service?

To set up water service, submit a Customer Service Agreement or call:
(281) 353-9809.
To terminate water service, fill out the Cancellation of Service Notice.

I have questions about my bill, who do I contact?

Billing questions can be answered by the District's Operator, H2O Innovation, located at 17332 Groschke Road, Houston, TX 77084. You may call their customer service desk at (281) 353-9756.

Upcoming Meetings

Tuesday

September 23, 2025

1:00 p.m.

Quick Links

Board Meetings

Set Up/Cancel Service

Report a Water Leak

Pay My Bill

How do I report a leak?

Please report any flooding, clogged drains, or leaks to the District's Operator, H2O Innovation, located at 17332 Groschke Road, Houston, TX 77084. You may call their customer service desk at (281) 353-9809.

My water looks/smells funny.

Please fill out the Water Odor or Discoloration Report Form, or contact the District's Operator, H2O Innovation, regarding any smell or discoloration of your water. You my call their customer service desk at (281) 353-9809.