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MUNICIPAL UTILITY DISTRICT 238
Frequently Asked Questions
How do I pay my bill?
Visit our Water page or go to https://h2ocustomers.com/pay-my-bill/ for more information regarding water bills. You can also contact the Operator's customer service line at (281) 353-9756.
How do I set up or cancel my service?
To set up or terminate water service, call: (281) 353-9809.
I have questions about my bill, who do I contact?
Billing questions can be answered by the District's Operator, H2O Innovation, located at 17332 Groschke Road, Houston, TX 77084. You may call their customer service desk at (281) 353-9756.
How do I report a leak?
Please report any flooding, clogged drains, or leaks to the District's Operator, H2O Innovation, located at 17332 Groschke Road, Houston, TX 77084. You may call their customer service desk at (281) 353-9809.
My water looks/smells funny.
Please fill out the Water Odor or Discoloration Report Form, or contact the District's Operator, H2O Innovation, regarding any smell or discoloration of your water. You my call their customer service desk at (281) 353-9809.
Operator Information
Water Operator
17332 Groeschke Road, Houston, TX 77092
Office
Monday - Friday: 8:00 a.m. - 4:30 p.m.
Saturday/Sunday: Closed
(281) 353-9890 (Emergency/24-hr)
(281) 353-9756 (Customer Care/Billing)
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